City Provides New E-government Services to Citizens

City Provides New E-government Services to Citizens

Portal allows development community to apply and pay for building permits online.

The City of Toledo, OH, has launched a public access portal that enables citizens and businesses to access many government services online. The Building Inspection Division of Toledo's Economic and Community Development Department now offers building, plumbing, electrical, mechanical, and demolition permits online.

The portal increases access to the city's building and planning management activities by allowing citizens and businesses to apply and pay for permits, schedule inspections, check the status of a permit or inspection, or print an approved permit directly from the Internet, 24 hours a day, 7 days a week. By allowing citizens to complete the entire process online, the city is able to streamline the process for obtaining simple permits and free up valuable staff time to process more complex applications.

"One of the major goals for this department has been to provide a one-stop-shop for accessing government services online," states Dr. Patsy F. Scott, Director and CIO at Toledo. "VelocityHall [by Accela] helps us meet this goal with a solution that was easy to implement and flexible enough to work with our existing business procedures."

The software solution is designed to allows agencies to communicate and coordinate more effectively with citizens, saving everyone both time and money.

The City of Toledo is located in Lucas County in northwestern Ohio, approximately 75 miles east of the Ohio-Indiana border. With a population of just over 310,000, Toledo is the fourth-largest city in Ohio.

For more information on Toledo, visit: http:// www.ci.toledo.oh.us.
For more information Accela, visit: http://www.accela.com.